Information collected
Information may include name, company, email, phone number, billing and shipping details, account information, order details, product links, SKUs, uploaded files, and messages sent through website forms.
Website policy
Privacy policy
Twin Power uses customer information to respond to commercial equipment inquiries, process online orders, support accounts, prepare quotes, and coordinate freight or delivery details.
How information is used
Information is used to respond to requests, prepare quotes, process purchases, coordinate delivery, provide customer support, improve catalog accuracy, and maintain website security.
Checkout and accounts
Account and checkout data may be used to confirm identity, manage orders, calculate taxes and shipping, send transactional messages, and support dealer or B2B purchasing needs.
Cookies and analytics
The website may use cookies or similar tools for session management, cart behavior, security, performance, analytics, and remembering user preferences.
Service providers
Information may be shared with service providers needed to operate the business, such as payment processors, delivery carriers, software providers, support tools, and professional advisors.
Customer choices
Customers may contact Twin Power to request updates to account or contact information, ask about a submitted inquiry, or discuss privacy-related questions.
For order-specific questions, contact Twin Power before checkout or before returning product.
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